Frequently Asked Questions

1. Where are your products made?

Our products are designed with care and sourced from trusted manufacturers around the world. Every item goes through strict quality control before shipment.

2. How long does shipping take?

Orders are processed within 1–3 business days. Delivery usually takes 7–15 business days, depending on your region.

3. Can I cancel or change my order?

Orders can be changed or canceled within 12 hours of purchase. Once shipped, we’re unable to make changes.

4. What if I receive a damaged or defective product?

Please contact support@bebeaurora.com within 7 days with photos of the issue. We’ll replace or refund after verification.

5. Are there any items that cannot be returned?

For hygiene reasons, certain items such as bottles, pacifiers, and personal care products are not eligible for return once opened.